A Journey to Customer Satisfaction
Here at Rawlings Renewables providing a seamless customer satisfaction journey is at the heart of everything we do. From your first enquiry to after sales care our goal is to provide a friendly, efficient journey for every customer and leave them satisfied with their greener, energy efficient installation. As part of Rawlings, we are proud of our long-established excellent customer service, and we want to continue to build long lasting relationships with our clients.
So, how does it work?
Telephone Consultation or initial site visit:
A Senior Energy Consultant evaluates viability, records usage and costs, and answers questions.
Initial Proposal:
An estimate is prepared based on the Energy Performance Certificate (EPC) and other details from the consultation.
Survey:
The consultant conducts a site survey, assessing requirements, performing heat loss and noise calculations, and verifying feasibility.
Fixed Quote:
A final quotation is provided, including kit specifications and a tailored solution for the customer’s home.
Work Order & Pre-Installation:
The admin team handle deposit invoices, order equipment, schedules the engineering team, and acts as the main contact for the customer.
Install & Commissioning:
The installation team ensures high-quality work, system commissioning, user tutorials, and completes all required certification.
Warranty & After Care:
The admin team manage warranty applications, government scheme registrations, feedback collection, and schedules the first annual service at a discount. A full handover pack is issued to the customer.
As well as this we are always available on the telephone or by email if you have questions during any stage of the journey. Our goal is to respond promptly from your initial enquiry to completion of your journey with us.
Our air source heat pumps come with a 7-year extended warranty for peace of mind.
A heat pump can last for 15 years or more, but regular maintenance is necessary. We provide a service plan and reminders for scheduled maintenance, as well as instructions for any self-checks. As our customer, you will be added to our priority list for quick response in case of any breakdown or problem.
Now you understand how it works feel free to reach out and start your journey today. You can reach us on 01256 268500 or email info@rawlingsrenewables.co.uk