This policy explains how Rawlings Renewables (“we ”, “us”), part of Rawlings Fuels, collects and uses your personal data when you use this website or enquire about our services. We are the data controller for the information you provide.
Information we collect
When you submit an enquiry or savings estimate we collect the details you give us — typically your name, email address, phone number and postcode, along with information about your property and current heating so we can prepare a quotation. We also collect limited technical data (such as your IP address and browsing activity) through cookies and similar technologies.
How we use your information
We use your information to respond to your enquiry, prepare and manage quotations, arrange surveys and installations, apply for grants on your behalf, and provide aftercare and servicing. We may also use it to improve our website and, where you have agreed, to send you relevant updates.
Lawful basis
We rely on your consent (for example, when you submit a form or accept cookies), the performance of a contract (to deliver the services you request), and our legitimate interests in running and improving our business — balanced against your rights.
Sharing your information
We do not sell your data. We share it only where necessary — for example with the grant scheme administrator, our accreditation bodies, or trusted service providers who help us operate (such as email and hosting), all of whom are required to protect it.
Cookies
Our website uses essential cookies to function and, with your consent, analytics cookies to understand how the site is used. You can accept or decline non-essential cookies using the banner, and control cookies through your browser settings at any time.
How long we keep it
We keep enquiry and customer data for as long as needed to provide our services and meet legal, tax and warranty obligations, after which it is securely deleted.
Your rights
You have the right to access the personal data we hold about you, to have it corrected or erased, to restrict or object to its processing, and to data portability. You can also withdraw consent at any time and complain to the Information Commissioner’s Office (ICO).
Contact us
To exercise any of these rights or ask a question about this policy, contact us at info@rawlingsrenewables.co.uk or call 01256 268500.
This is a general privacy notice. Please have your specific details (ICO registration number, exact retention periods and named processors) reviewed before relying on it.